Updates to any Prometric Testing policies will be listed here.
your test has been cancelled or rescheduled due to our COVID-19
preventative measures, Prometric will send you an email as soon as
possible with further instructions regarding your exam—including a new
test date based on when we expect to resume normal testing and steps on
how to make changes to this appointment utilizing our website’s
self-service function. For additional information on rescheduling,
refunds, and other impacts to candidates, please click here.
note that we are currently experiencing a high volume of inquiries
related to the COVID-19 outbreak; as a result you may experience a
significant delay in response to your query. We have temporarily
disabled our candidate cares phone line in order to better manage our
response times. Should you need support, please visit our “Contact Us”
page to request assistance via chat or email. For updated information on
the steps we are taking to protect your health and well-being, please
click here. For additional information, including site closures, you can click here .
Prometric takes its role of providing a secure test environment
seriously. Beginning on October 15th, 2016, Prometric test
Center Administrators (TCAs) will conduct stricter inspections of any and all eyeglasses,
jewelry and other accessories to inspect for camera devices that could be used
to capture exam content.
All candidates will be required to remove their eyeglasses for close
visual inspection by a TCA. These inspections will take a few seconds and
will be done at check-in and again upon return from breaks.
Jewelry outside of wedding and engagement rings is prohibited. Candidates
should not wear other jewelry to the test center.
accessories are subject to inspection. Candidates should refrain from
wearing ornate clips, combs, barrettes, headbands, and other hair
accessories as they may be prohibited from wearing them in to the testing room
and asked to store them in their locker.
a candidate is caught with a camera device prior to entering the testing room,
the Prometric TCA will confiscate the item and the candidate will not be
permitted to test.
a candidate is caught with a camera device while in the testing room, the TCA
will confiscate the items and the exam will be terminated.